Shipping and return policies for Rough Touch

Shipping Info

1. We ship with italian ordinary pack. Italian ordinary packs don't have tracking number and could need several weeks before they reach your home. We ship within 7-10 days. So if you live outside Europe you will probably have to wait 20-25 working days before receiving the item/items you ordered.

2. Unless you purchased your item with a tracked-pack-shipping-option, we ship with italian ordinary pack.

3. We do ship tracked packs too. In this case you DON'T have to buy your item here on our bandcamp webstore but you HAVE TO contact us by e-mail (roughtouchfc@gmail.com). You have to write in the e-mail what items you want to purchase and your address.

For example:
- 3x "Demo 2019" t-shirt (2x White - XL , 1x Grey - S)

John Tardy
932 5th Avenue
Manhattan, New York 10021
New York
USA

Then we will tell you how much is the final price you have to pay, including the shipping cost for a tracked-pack-shipping-option. This option is much more expensive than an ordinary pack because the more the pack is heavy the higher the cost is, but in this way you can check, everytime you want it, where your pack is.
If you accept to proceed, we will ship your stuff WHEN we receive the payment (PAYPAL is the best way for us and for you). We do not ship your stuff before your payment is done.
Once we received your payment and your pack is shipped, we will send you an e-mail with the tracking data and all the infos so you can always check the journey of your pack.
If you don't receive your tracking number by e-mail, please, send us another mail and we will be back to you as soon as possible.

Return Policy

If items you ordered did not satisfy you, you can change it at your own expenses. In this case contact us at: roughtouchfc@gmail.com

** We are not responsible for items damages and losses**

We don't feel responsible in case your ordinary pack gets lost.
If you leave us wrong informations about where to ship your ordinary pack (wrong name, wrong address, etc...) and it doesn't reach your home, we are not responsible about that and we will not ship another package with the same items for free nor we'll give you any sort of refund.
If your ordinary pack doesn't reach your home because of post services' fault (italian or international post services), we are not responsible for that loss.

Thanks for your comprehension